We have an overall strategic goal in our approach to business. This is underlined by our strong desire to always deliver exceptional customer service. Serving customers is not just about profit but also creating an enduring brand that will outlive generations.
We realize that customer needs are constantly changing and that a good customer service yesterday will not necessarily count as good customer service tomorrow. So we are constantly monitoring and tracking how satisfied ...read more
customers are with our services.
Customers remain the cornerstone of our strategy to dominate the African banking space; compelling us to constantly seek for new and innovative ways to deliver exceptional service to all our customers daily.
For us to deliver exceptional customer service consistently, we deliberately make efforts to understand our customers intimately, treat them fairly and with empathy while keeping all dealings with customers highly confidential, offering them the best advice to manage their personal or business financial matters.
We value our reputation as a financial institution, conducting our businesses within strict regulatory guidelines in a way that protects our reputation. Integrity is a core value in all our financial transactions ensuring that our word remains an irrevocable bond in all our transactions.
We take serious the fact that we must engage the community where we do our business and carry our financial transactions in a sustainable way that protects the environment the interest of future generations to meet a viable planet.
We do not take lightly the need for our customers to conduct their business in a secure environment using secured processes. We have invested in IT systems and processes to ensure maximum protection for all customer transactions with high level controls that minimizes losses from fraud and errors.
As a financial institution, we fully realize we have to take risks, however we are conscious of the need to manage the level of risks we have to take without compromising the massive trust of our customers. In line with this, we have invested heavily in high level enterprise risk management system that minimizes the bank’s exposure to loss in its lending activities.
The bank manages its finances closely, keeping a close eye on its capital to avoid any capital eroding losses. We are constantly replenishing the bank’s capital to keep it at par with fast expanding business across Africa.
