Call Center Agent Salaries in Kenya
The average net salary for Call Center Agent in Kenya is KSh 32K. Salary estimated from 18 employees
- Average Salary KSh 32K per month
- Base SalaryKSh 32K
- Cash Bonus (11 employees)KSh 3K
- Profit Sharing (2 employees)KSh 1K
- Sales Commission (5 employees)KSh 2K
- Accommodation (1 employee)KSh 3K
Care to share this salary
-
Entry Level Salary for Call Center Agent in Kenya
- (0 - 2 years experience)
- 10 employees
KSh 25K -
Mid Level Salary for Call Center Agent in Kenya
- (3 - 9 years experience)
- 8 employees
KSh 41K -
Senior Level Salary for Call Center Agent in Kenya
- (experience - 10 years & above)
- 0 employee
Nil
Share this salary information to friends
Who is a Call Center Agent?
A call center agent is a person who handles incoming or outgoing customer phone calls, emails, live chat messages, SMS texts for a business. They may also handle account inquiries, customer complaints or support issues.
Duties of a Call Center Agent
- Provide product and service information to customers
- Managing inbound and/or outbound calls
- Building product knowledge
- Manage and resolve customer complaints
- Building sustainable customer relationship
Skills
- Effective communication
- Adaptability
- Problem solving
- Knowledge of product
- Detail oriented
- Ability to be calm under pressure
- Creativity
Common Call Center Agent Interview Questions
- What's your idea of a call center?
- What are the key features you think that customer associate should possess to become perfect customer associate?
- While talking to a customer, what are the procedures you follow?
- What will you do if the customer abuses you on the phone?
- What will be your approach to improve customer service?
Find out your worth!
Have you ever imagined how much you are meant to earn? We can help you discover that today. You are just a few steps away. Click the button below to get started
Get Started »Salary for related job title
Subscribe for our weekly newsletter
Receive updates and latest news direct from us. Simply enter your email below :
Latest Blog Posts
Care to share this salary
Subscribe for our weekly newsletter
Receive updates and latest news direct from us. Simply enter your email below :
-
-
Salaries
- Add Salary
- Add Company Review
- Sign up
-
Anonymously contribute to Nigeria’s No. 1 Salary Portal
Your contribution will make us serve you better
Your contribution will make us serve you better